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ROLE AND RESPONSIBILITIES
As the leader of a Resort Team, the Community Supervisor, will report to and assist the VP of Operations in achieving the properties goals. The primary focus of this position is the responsibility for the operational aspects and the continued profitability of your resort community and serves as the day-to-day point of contact for guests. You will be on-call 24 hours a day and will be in charge of everything from administrative tasks, activities, marketing, property maintenance and human resource management and – most importantly – guest and relations. Ensuring a positive atmosphere and responsive service for the guests of your resort community.

  • Responds to guest inquiries
  • Serves as the direct point of contact for our guests
  • Works with the marketing team to increase reservations and occupancy and further promote the Sunland RV Resorts brand
  • Ensures customers receive a high level of service consistent with our Customer Service philosophy
  • Handles and resolves guest complaints
  • Coordinates team member selection, training, and development for resort staff and ensures all team members comply with appropriate policies and operational procedures
  • Works with the VP of Operations to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
  • Enforces resort rules and standards
  • Meet or exceed home sales and leasing budgets
  • Manage the rent collection process, including depositing income and filing to collect on delinquent debts
  • Oversee the eviction process for your community with the assistance of the VP of Operations
  • Monitors monthly operating budgets and preparing monthly explanation of P&L variances
  • Assists VP of Operations with preparation of annual operating budget
  • Ensures compliance with federal state and local agencies that regulate fair housing laws and resort operations
  • Oversees capital expenditure improvements
  • Other duties and projects as assigned

REQUIREMENTS QUALIFICATIONS

  • College Degree. Bachelor’s degree in Real Estate Studies, Hospitality or Business, a plus
  • Minimum of 2 years property management/resort experience including 2 years of supervisory experience required

PREFERRED SKILLS

  • Experience working in the hospitality industry, preferred
  • Professional appearance
  • General knowledge of maintenance, a plus
  • Ability to thrive in a fast-paced environment
  • Working knowledge of basic accounting principles
  • Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
  • Basic computer proficiency, including email, the internet and Microsoft Office Suite; experience using reservation software, preferred
  • Flexibility to respond to resort needs during non-business hours
  • Bi-lingual, a plus
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